Service Management Products
Telecom Management Products

Configuration Management

The foundation for ITIL best practices

The quality of your IT services is directly related to the quality of the information you have about your infrastructure. That’s why the ITIL framework makes configuration management a prerequisite for all service management processes. Effective configuration management provides consistent, accurate data support across all ITIL-defined IT service management processes, including incident management, problem management, change management, and release management processes.

SPECTRA Configuration Management establishes the foundation for effective IT service management by documenting each configuration item (CI) in the IT infrastructure and placing the information into an ITIL-based CMDB.

SPECTRA Configuration Management provides a clear model of CIs, their relationships, dependencies, and associated service level agreements (SLAs).

SPECTRA Configuration Management’s processes help you create a set of CI business rules, identify relationships among CIs, and ensure that CI data is reliable over time.

Maintaining an accurate and complete CMDB

SPECTRA CMDB provides a comprehensive view of configuration items. It integrates and federates real-time data from many different sources,
SPECTRA Configuration Management tracks a wide range of CI attributes, including:

Improving incident resolution

Armed with complete, accurate, and relevant information, service desk agents can more quickly and effectively respond to incidents. Instead of asking questions about the user’s location and operating system, they can focus on the diagnosis and resolution. In addition to providing detailed information about resources and availability, SPECTRA Configuration Management maps out the relationships between CIs, helping agents make associations between infrastructure and incidents.

Supporting change management and risk assessment

By providing visibility into all business functions and IT resources affected by a particular CI, SPECTRA Configuration Management helps you assess the impacts of an event and manage changes with minimal disruption. By updating the CMDB with any changes made to the infrastructure, it also ensures current and accurate configuration data for all SPECTRA users.