Prepaid and Postpaid Billing
InfraTech's integrated pre and postpaid converged platform enables providers to manage their entire customer base using a single end-to-end solution
Prepaid customers are the fastest growing customer segment for many service providers. In markets around the world, individual and corporate subscribers alike are taking advantage of the flexibility of prepaid services. Providers are challenged to service these accounts at the same level as traditional, postpaid, credit customers.While prepaid options are still primarily chosen for financial and credit reasons, the market is evolving to include many different scenarios:
- Prepaid usage allows parents the peace of mind to supply kids with a mobile phone, while maintaining control over the cost of the calls. One family = two postpaid accounts plus several prepaid users.
- Corporate customers can supply their employees a WAP phone and cover all the expenses postpaid for voice usage, while the employee pays for content on a prepaid basis. One user, same phone = postpaid, voice usage paid for by employer, prepaid content paid for by employee. The convergence of post and prepaid paid mobile services creates the need for a billing and customer care system that can manage the complexity of these scenarios. InfraTech delivers an integrated solution covering the end-to-end lifecycle of both prepaid and post billing usage and event scenarios. InfraTech's fully convergent, customer-centric platform manages all of a service provider's customers from one dynamic database. InfraTech provides the tools to efficiently manage all subscribers with advanced profiling and segmentation capabilities.
InfraTech's solution handles the complex challenge of authentication and authorization of prepaid usage and events quickly and efficiently with dedicated servers built into the rating process. The system's state-of-the-art workflow mechanism processes all the tasks necessary for the rating, billing and customer care of both prepaid and postpaid usage and events, ensuring service and maximizing revenue.