Service Optimization
Matching IT services with department and business unit needs
InfraTech Service Optimization provides this capability. It is an
ITIL –Compliant solution that manages service level agreements (SLAs), automates catalog management and request management, and provides tools for measuring the business value of IT services. Service Optimization includes these Infratech integrated applications:
- Service Level Management Enables the development and standardization service level objectives, as well as the monitoring and measurement of those objectives once they are packaged into SLAs and contracts
- Change Management: Provides a powerful approval and fulfillment engine that processes catalog requests and manages them through stock, procurement, work orders, and other fulfillment activities. Automates workflow and streamlines the request and approval process, helping users quickly and easily acquire the assets and services they need.
Building productivity and user satisfaction
Infratech Service Optimization makes it easy to implement customer-focused service management processes that match negotiated requirements, meet emerging needs, and provide maximum value to the organization. It helps increase department and business unit productivity by guaranteeing service levels for business-critical systems and applications, and it simplifies and streamlines the entire change request process, making it easier for users to get the services they need. At the management level, Service Alignment provides the data necessary to spot problem areas, and demonstrate IT’s value to the organization.
