Service organization
Estblishing change management, problem Managment and self-service control
InfraTech Service Organization provides these capabilities. It is an ITIL-aligned solution that reduces the risk of infrastructure change, streamlines incident response with trend and Problem Management, and establishes employee self-service controls. Service Organization includes these InfraTech integrated applications:
- Change Management: Controls changes throughout their lifecycle by providing powerful ITIL-aligned phase- and task-oriented change processes
- Release Management: Keeps IT and application development teams synchronized, and tracks the location of all software assets
- Problem Management: Provides a framework for handling the underlying Problems that cause recurring incidents, and allows routing of Problem records based on technical skill sets, locations, or availability
- Knowledge Management: Provides powerful knowledge management capabilities for both the technicians and self-service users
Reducing costs, improving service levels
Infratech Service Organization helps IT reduce spending while enhancing service delivery and user satisfaction. Service Organization enables the IT service organization to move from reactive to proactive response, meeting the needs of individual business units and keeping users productive.
