UCP
Universal Consolidating Platform
One of the most fundamental problems for service providers today is using multiple systems that need access to core and complementary data sets. This often results in complicated, time consuming and costly data warehousing configurations, which can lead to problematic interdepartmental processes, and consequentially turn into a major source of revenue leakage and customer churn.The InfraTech Universal Consolidating Platform (UCP) solves this problem and simplifies processes by easily and cost-effectively integrating independent data and business rules, from multiple OSS/BSS modules, into one unified database.
InfraTech's Universal Consolidating Platform (UCP) provides a complete range of functionality, packaged under a single framework and powered by universal workflows. The InfraTech comprehensive UCP solution consolidates the customer profile (CRM) with service management (SEP) along with financial information (Billing) onto a single platform, creating a single customer view for all systems.
By integrating a workflow engine, service providers can set up universal workflows that align internal and external customer and service centric processes on the same platform, optimizing productivity in all related departments. Service providers using InfraTech's robust UCP foundation, gain streamlined business processes for enhanced departmental communications, along with the ability to offer their customers a wide range of inter-changing services and functionalities for increased service and revenue assurance.
Why Switch to InfraTech's UCP Solution?
- Consolidation of multiple functions and business processes
- Augmented overall performance and reduction of revenue leakage
- Increased revenues via flexible convergent service offering and bundling
- Improved service assurance, customer satisfaction, and reduction of churn
- Enhanced corporation-wide coordination of departmental workflows and information
- Reduced time-to-market and total cost of ownership
- Quick and effective implementation of processes and services
- One step closer to the optimal integrated OSS/BSS solution
The Need for Streamlined Business Procedures
Fierce competition in the telecommunications market accentuates the need for departmental communications to flow flawlessly. Consolidation of multiple systems and databases is necessary for streamlined business processes, which are fundamental in saving money and satisfying customers. Only a comprehensive system that can deliver across-the-board functionality can truly reduce costs and increase efficiency.InfraTech's UCP platform flexibility supplies the demand for streamlined, flow-thru processes. In providing a consolidated database and process-oriented system functionality, InfraTech's system can replace end-to-end processes, data modules, existing best-of-breed solutions, or home-grown islands of functionality.
As part of its holistic system approach, InfraTech's UCP maintains a customer centric view for managing data individually, at the customer level. This approach also supports the service-neutral functionality of the system. All data revolves around the customer, enabling the system to manage any type of product or service in the most efficient manner, enhancing customer experience and reducing churn.
InfraTech's Comprehensive UCP Solution
The InfraTech UCP consolidates the customer profile (CRM) with service management (SEP) along with financial information (Billing) onto a single platform, creating a single customer view for all systems. The UCP enables universal workflows, which provide end-to-end efficient customer and service-based operational processes, such as order management and collection. The universal workflows help to synchronize and coordinate the activities of divergent departments - including marketing, sales, operations, billing, finance, support and customer care - to achieve the common goal of customer satisfaction.The UCP's flexibility enables increased revenue by adding convergent services to the service catalogue and reducing revenue leakage through the consolidation of multiple functions. The UCP was built to successfully tackle today's BSS (CRM, Order Management, Billing and A/R) issues. With the UCP, even established service providers can effectively adapt to changing market trends, by easily enhancing their value-added service offerings.
The InfraTech UCP provides a robust foundation for executing the functionalities that customers require. The following diagram illustrates various modules of the InfraTech UCP and provides a high-level description of how they fit into the business workflow.
